We want the order you receive to match what you confirmed. Please review the design, colour, size and order details carefully before payment or production begins.
Size exchanges are accepted within 3 calendar days of delivery.
The T-shirt must be unworn, unwashed, undamaged and in its original condition.
If you selected the wrong size or changed your mind, return and redelivery costs are your responsibility.
We will correct or replace the order if we send:
THENTIQ CREATION will cover reasonable return or collection and redelivery costs in these cases.
A Custom Order Deposit is part of the quoted order total, not an additional design charge. Where THENTIQ prepares artwork or a mockup, work begins after that deposit is paid. Once design work has started, the deposit is non-refundable. Once artwork is approved and production has started, a custom order cannot be returned or exchanged because of a change of mind.
If we make one of the mistakes listed above, we will correct or replace the order.
Affected items will be corrected or replaced if we send the wrong design, wrong size or something that does not match the confirmed specification.
Bulk orders cannot be cancelled once production has begun.
Our first option is to correct or replace the affected order. A refund is considered only where correction or replacement is not practical.
If you received the wrong item or need a size exchange, contact us within the applicable period. Please include your order reference, name and a brief description of the issue.
CONTACT THENTIQ ON WHATSAPPYou can also call +254 704 669 703.
Order confirmation: By confirming your order, you acknowledge that you have reviewed the selected design, colour, size and order details before production begins.
